Privacy Policy

At Elara Montreal, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website or services, you agree to the practices described in this policy.

Who We Are

Elara Montreal operates this website and online store. Our store is hosted on Shopify, which provides us with the ecommerce platform that allows us to sell our products and services to you.

If you have any questions about this policy, you can contact us at:

Email: info@elara-montreal.com
Company Name: Elara Montreal

Information We Collect

When you visit our store, place an order, or contact us, we may collect the following information:

Personal Information

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely by our payment providers)
Order history

Automatically Collected Information

IP address
Browser and device information
Pages viewed and interactions with our website
Cookies and similar technologies

How We Use Your Information

We use your personal information to:

Process and fulfill orders
Communicate with you about purchases or inquiries
Provide customer support
Improve our website and services
Send marketing emails (only if you choose to receive them)
Detect and prevent fraud or unauthorized activity

Marketing Communications

If you opt in, we may send you promotional emails about new products, special offers, or updates from Elara Montreal.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@elara-montreal.com.

Sharing Your Information

We may share your information with trusted third parties who help us operate our store, including:

Shopify
Payment processors
Shipping carriers
Email marketing platforms
Analytics providers

These partners only receive the information necessary to perform their services and are required to protect your data.

We may also disclose personal information if required by law or to protect our rights.

Shopify

Our store is hosted on Shopify. Shopify collects and processes data to help provide and improve their platform. Your information may be stored through Shopify’s secure servers and databases.

For more details, you may review Shopify’s own privacy policy.

Cookies

We use cookies to improve your browsing experience, analyze website traffic, and personalize content. You may disable cookies in your browser settings, although this may affect website functionality.

Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to fulfill orders, provide services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request corrections
Request deletion of your data
Opt out of marketing communications

To exercise any of these rights, please contact us at info@elara-montreal.com.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy, please contact:

Email: info@elara-montreal.com
Company Name: Elara Montreal